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Hot weather and yeast deliveries:  We may not despatch orders containing yeast on a Friday to avoid yeast sitting on the network over a weekend.  If needed please include a delivery instruction to avoid yeast sitting somewhere hot or directly in the sun.  Thanks!


Contact Us

Stop!  Please check below for answers before using this form.  If you do not receive a response to your query it is probably because the answer is on this page.


Delivery information (incl timeframes): Click here

Pricing & Product information:  Please peruse the "shop" for pricing and product information before using this form. You can find items by browsing the categories and/or by using the search box at the top of the page.  All pricing for all options, and alot of product information is available quickly at your fingertips.

If the product is not on the website, we do not have it, and we will generally not respond to queries for products we do not stock.

We cannot advise on the use of our products for purposes other than those stated and may not respond to questions we are not qualified to answer.

No pickups or phone calls:  This is an exclusively online business.  Emails will be responded to within 24 hours (usually sooner).  We do not have a phone number, make or take phone calls, or offer pickups.  

Support: We provide unlimited email support for products purchased from, and of course happy to answer any genuine pre-purchase questions about our products.  We do not provide support for products purchased at other retailers.

New to winemaking?  We suggest you peruse our complete winemaking packages and generic recipe before contacting us for advice.  Every person has a different budget and set of requirements so we are not able to tell you what to buy.  The product pages make suggestions about minimum requirements for equipment and ingredients and best yeast to start with.