Christmas deliveries and hours: Last day to order to get your deliveries by Christmas for urban areas: North Island-Thurs 21st, South Island-Wed 20th. Rural can take severa days longer. Note these dates are aligned with delivery targets and are not guarantees.
We will be open over the Christmas break, but freight providers do not work on statutory holidays, so no deliveries will take place on statutory holidays. We may not despatch orders containing yeast immediately to avoid yeast sitting on the network over a weekend or long weekend.
We will be answering support queries over the Christmas period within the 24 hour service standard. However it may take longer than usual.
Hot weather and delivery timeframes: With this very hot weather we are experiencing we may avoid sending items containing yeast over a weekend. If relevant please include delivery instructions which avoid leaving orders including yeast sitting in the sun. Thanks for your understanding.
Merry Christmas! Thanks for your business in 2017 and here's to a wonderful 2018.
makewine.co.nz backs up all our products (exceptions noted below) with 100% guarantee. If you are not completely satisfied for any reason, we will refund or replace your products. Guaranteed.
Also included in this guarantee is to provide replacement yeast if your ferment is failed or stuck. We provide the replacement yeast even if we identify you've made a mistake and there was nothing wrong with the yeast.
If you provide a rural address to ship the 23 litre carboy, this will be at your risk if it is lost of broken on the rural network.
For the 500g yeast packets, if ferment/s fail because you've made a mistake or you have selected or used the yeast in a manner that is was not intended, we will not replace or refund. If it fails because there is something wrong with the yeast, you will still be covered. If we can't identify why the ferment has failed, you will still be covered.