Terms and Conditions of Sale

Products pictured are not the actual product and there may be minor variations to the product pictured.  

Delivery

For NZ orders: to avoid delay please provide NZ address as per the NZ Post database.  For addresses not on the database we do not provide a guarantee as to delivery.

Unless advised otherwise, we will assume your order has arrived safely within the timeframe - overnight for North Island, 48 hours for South Island, allow 2-3 extra days for rural.  Missing, slow or damaged items are unusual but do happen. Please inform us within 2 working days to ensure there is no exponential delay and to protect your guarantee.

If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately.  If you do not let us know immediately we may not be able to replace or refund your parcel.

Occasionally orders do get damaged in transit or lost.

For damaged goods:

  • Please let us know immediately.  If you delay in letting us know it may mean we cannot make a claim against the freight provider.
  • If possible, please email us a photograph to info (at) makewine (dot) co (dot) nz
  • We will send a replacement immediately (for free) provided you have let us know within 2 working days.
  • Please retain damaged item and packaging as the freight provider may need to collect them to investigate.

For goods that have not arrived within the timeframe:

  • Please check the tracking and/or let us know immediately
  • We will lodge an enquiry with the freight provider
  • If the item has not been found by the freight provider within 2 working days, we will send a replacement for free .  The only proviso on this is that you provided us with the correct address for your order AND that you have informed us within 2 working days that your parcel has not arrived.