We are open at all Covid 19 levels & traffic lights.  Please provide CONTACTLESS delivery instruction.  Allow courier delays in addition to usual timeframes of a week and to Auckland and bulky rural of 2 weeks. 

All our stock is held in New Zealand and despatch is within 1 working day of receiving payment.  Minimum order $20.

We will not be recommending Christmas ordering dates this year instead suggesting Christmas shopping is done as early as you can.  Thanks for visiting makewine & supporting this New Zealand owned and operated business :)

 

Terms and Conditions of Sale

Pictures are indicative only and products MAY VARY in style but not function.

Our packaging is selected on functionality and cost effectiveness but is often varying degrees of ugly. It may be recycled packaging or if your order includes bucket/s it may be packed in an UNUSED NEW black rubbish bag.  Recycled packaging reduces environment footprint and prices paid by customers.  We are always looking for ways to reduce & preferably eliminate our environmental footprint.  If you have contacts for compostable, cost effective, secure supply-chain, ethical, traceable packaging we appreciate hearing from you.  info at makewine dot co dot nz.

Delivery

For NZ orders: to avoid delay please provide NZ address as per the Courierpost database.  For addresses not on the database we do not provide a guarantee as to delivery.

For international orders - address must be on your local postal service database.  We guarantee transit to your country's border but any border issues are at your risk.

RURAL under $90: Please select rural shipping if you are a rural address.  We have no control over which addresses are RD. If a rural address is provided but urban shipping selected reserve the right to cancel your order and refund LESS paypal fees.  Order processing will be delayed.  It is faster and cheaper for you in the long run if you just select rural shipping if you are rural.  If you are not sure please check your address at the NZ Post database.

Please include a CONTACTLESS delivery instruction which is no more than 30 characters.  If you provide an instruction which is more than 30 characters we will need to abbreviate - it is your responsibility if our abbreviated instruction is inaccurate causing a problem with delivery.

Couriers can prove an item has been delivered to your address by GPS and / or photo.  Once the parcel is on your property, responsibility transfers from makewine to you.  Our guarantee as to delivery is to your property.

Unless advised otherwise, we will assume your order has arrived safely within the timeframe - 1-3 working days for North Island, 2-4 working days for South Island, allow 2-3 extra days for rural.  Missing, slow or damaged items are unusual but do happen. Please inform us within 2 working days to ensure there is no exponential delay and to protect your guarantee.  Government restrictions will usually cause delays in Covid 19 levels 2+

If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately.  If you do not let us know immediately we may not be able to replace or refund your parcel.

Occasionally orders do get damaged in transit or lost.

For damaged goods:

  • Please let us know immediately.  If you delay in letting us know it may mean we cannot make a claim against the freight provider.
  • If possible, please email us a photograph to info (at) makewine (dot) co (dot) nz
  • We will send a replacement immediately (for free) provided you have let us know within 2 working days.
  • Please retain damaged item and packaging as the freight provider may need to collect them to investigate.

 

For goods that have not arrived within the timeframe:

  • Please check the tracking and/or let us know immediately.
  • You can lodge an enquiry with the freight provider, or we can do so.
  • If the item has not been found by the freight provider within 5 working days, we will send a replacement for free .  The only provisos on this is that you provided us with the correct address for your order AND that you have informed us within 2 working days that your parcel has not arrived.