Products pictured are not the actual product and there may be minor variations to the product pictured.
For NZ orders: to avoid delay please provide NZ address as per the NZ Post database. For addresses not on the database we do not provide a guarantee as to delivery.
Unless advised otherwise, we will assume your order has arrived safely within the timeframe - overnight for North Island, 48 hours for South Island, allow 2-3 extra days for rural. Missing, slow or damaged items are unusual but do happen. Please inform us within 2 working days to ensure there is no exponential delay and to protect your guarantee.
If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately. If you do not let us know immediately we may not be able to replace or refund your parcel.
Occasionally orders do get damaged in transit or lost.
For damaged goods:
For goods that have not arrived within the timeframe: