Welcome! Thanks for visiting.  Orders will be despatched within 1 working day of receiving payment.  Couriers seem to be delivering mostly within their delivery targets now (international still has delays).  Please check delivery and payment page for more info.

Terms and Conditions of Sale

Pictures are indicative only and products MAY VARY in style but not function.

Orders may be packed in recycled packaging to reduce environment footprint and prices paid by customers.

Delivery

For NZ orders: to avoid delay please provide NZ address as per the Courierpost database.  For addresses not on the database we do not provide a guarantee as to delivery.

RURAL under $70: Please select rural shipping if you are a rural address.  We have no control over which addresses are RD. If a rural address is provided but urban shipping selected we will usually cancel your order.

Please include a CONTACTLESS delivery instruction.  Couriers can prove an item has been delivered to your address by GPS and / or photo.  Once the parcel is on your property, responsibility transfers from makewine to you.  Our guarantee as to delivery is to your property.

Unless advised otherwise, we will assume your order has arrived safely within the timeframe - overnight for North Island, 48 hours for South Island, allow 2-3 extra days for rural.  Missing, slow or damaged items are unusual but do happen. Please inform us within 2 working days to ensure there is no exponential delay and to protect your guarantee.

If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately.  If you do not let us know immediately we may not be able to replace or refund your parcel.

Occasionally orders do get damaged in transit or lost.

For damaged goods:

  • Please let us know immediately.  If you delay in letting us know it may mean we cannot make a claim against the freight provider.
  • If possible, please email us a photograph to info (at) makewine (dot) co (dot) nz
  • We will send a replacement immediately (for free) provided you have let us know within 2 working days.
  • Please retain damaged item and packaging as the freight provider may need to collect them to investigate.

For goods that have not arrived within the timeframe:

  • Please check the tracking and/or let us know immediately
  • We will lodge an enquiry with the freight provider
  • If the item has not been found by the freight provider within 5 working days, we will send a replacement for free .  The only proviso on this is that you provided us with the correct address for your order AND that you have informed us within 2 working days that your parcel has not arrived.