Pictures are indicative only and products MAY VARY in style but not function.
Orders may be packed in recycled packaging to reduce environment footprint and prices paid by customers.
For NZ orders: to avoid delay please provide NZ address as per the Courierpost database. For addresses not on the database we do not provide a guarantee as to delivery.
For international orders - address must be on your local postal service database. We guarantee transit to your country's border but any border issues are at your risk.
RURAL under $70: Please select rural shipping if you are a rural address. We have no control over which addresses are RD. If a rural address is provided but urban shipping selected we will usually cancel your order and refund LESS paypal fees.
Please include a CONTACTLESS delivery instruction. Couriers can prove an item has been delivered to your address by GPS and / or photo. Once the parcel is on your property, responsibility transfers from makewine to you. Our guarantee as to delivery is to your property.
Unless advised otherwise, we will assume your order has arrived safely within the timeframe - overnight for North Island, 48 hours for South Island, allow 2-3 extra days for rural. Missing, slow or damaged items are unusual but do happen. Please inform us within 2 working days to ensure there is no exponential delay and to protect your guarantee.
If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately. If you do not let us know immediately we may not be able to replace or refund your parcel.
Occasionally orders do get damaged in transit or lost.
For damaged goods:
For goods that have not arrived within the timeframe: