CHRISTMAS ORDERS AND HOURS:  To receive your order before Christmas, order before Thursday 20th December 9am North Island urban, and Wednesday 19th December 9am for South Island urban.  Rural can take several days extra. Please note these timeframes assume couriers meeting their delivery targets which is not guaranteed.  No orders will be despatched on Monday 24th or Monday 31st December.  We will be open throughout the Christmas period but are reliant upon freight services which are closed statutory days.  We will be responding to support emails within 24 hours over the Christmas period.  MERRY CHRISTMAS AND THANKS FOR YOUR SUPPORT :)

Contact Us

You can find most answers to most questions already available on the website :)

 

Delivery information (incl timeframes): Click here
 

Pricing & Product information: 

Peruse the "shop" for pricing and product information before contacting us. Find by browsing the categories and/or by the search box at the top right of the page.  All pricing for all options, and alot of product information is available quickly at your fingertips.

If the product is not on the website, we do not have it, and we will generally not respond to queries for products we do not stock.

We cannot advise on the use of our products for purposes other than those stated and may not respond to questions we are not qualified to answer.

 

We do not offer pickups or phone calls:  

This is an exclusively online business.  Emails will be responded to within 24 hours (usually sooner).  We do not have a phone number, make or take phone calls, or offer pickups.  

 

Support:

We provide unlimited email support for products purchased from makewine.co.nz, and of course happy to answer any genuine pre-purchase questions about our products.  Please email info at makewine dot co dot nz



Support if you have purchased your products elsewhere: 

Click home winemaking advice.

 

New to winemaking? 

We suggest you peruse our complete winemaking packages and home winemaking recipe before contacting us for advice.  Every person has a different budget and set of requirements so we are not able to tell you what to buy.  The product pages make suggestions about minimum requirements for equipment and ingredients and best yeast to start with.

 

If your answer is not above please email info at makewine dot co dot nz