27 March 2020 8.30am: Please assume we are unable to send orders until further notice due to the Covid-19 Lockdown which currently restricts freight services to essential supplies only.

You can still shop! No payment required yet.  Shopping early will prioritise your purchase when we are able to ship again. When you go through the checkout process you will be able to place your order and the only "payment" option is "order now, pay later".

Our unlimited email support for customers continues during the lockdown because we are home-based.  If you did not purchase your products at makewine but require advice you can still purchase advice at our home winemaking advice page and of course browse our how to make wine at home pages for information.  Genuine pre-purchase enquiries are of course welcome.

If you are harvesting fruit you can freeze it for making wine once you are able to access supplies.  If making 5 litre batches we suggest you freeze in 2kg lots.  Most fruit can be frozen whole but do remove any bad spots.

 

Contact Us

You can find most answers to most questions already available on the website :)

 

Delivery information (incl timeframes): Click here
 

Pricing & Product information: 

Peruse the "shop" for pricing and product information before contacting us. Find by browsing the categories and/or by the search box at the top right of the page.  All pricing for all options, and alot of product information is available quickly at your fingertips.

If the product is not on the website, we do not have it, and we will generally not respond to queries for products we do not stock.

We cannot advise on the use of our products for purposes other than those stated and may not respond to questions we are not qualified to answer.

 

We do not offer pickups or phone calls:  

This is an exclusively online business.  Emails will be responded to within 24 hours (usually sooner).  We do not have a phone number, make or take phone calls, or offer pickups.  

 

Support:

We provide unlimited email support for products purchased from makewine.co.nz, and of course happy to answer any genuine pre-purchase questions about our products.  Please email info at makewine dot co dot nz



Support if you have purchased your products elsewhere: 

Click home winemaking advice.

 

New to winemaking? 

We suggest you peruse our complete winemaking packages and home winemaking recipe before contacting us for advice.  Every person has a different budget and set of requirements so we are not able to tell you what to buy.  The product pages make suggestions about minimum requirements for equipment and ingredients and best yeast to start with.

 

If your answer is not above please email info at makewine dot co dot nz