Rural freight increase & review of bulky item pricing. Unfortunately rural freight has increased to $14 to more closely reflect the actual cost to us. We have retained the $99 free freight threshold. As at 22 April we are working on calculating some pricing increases for bulky items but these are yet to be finalised so we suggest if you have a need for buckets to order them sooner rather than later.
Shipping/handling costs are not negotiable.
Minimum order $20
Orders $20 to $98.99 URBAN = $8
Orders $20 to $98.99 RURAL = $14
It is not viable to fulfil orders under $20 sorry. The only way for us to operationalise this is to have a very high "freight" rate for orders under $20. If you are wanting to purchase low value items we suggest visiting your local homebrew store, or combining purchases with friends or neighbours, or stocking up (most products have a long shelf life). This is not negotiable. Thank you for understanding.
We will despatch your purchase either the day of receiving the cleared payment or the next working day. A few exceptions apply for items we do not hold in stock & bulky items with high demand eg buckets which means we are limited by the volume we can release to the courier network each day. Orders will be despatched in the order in which payment is received. This will be stated on the product page.
For North Island non rural deliveries delivery target is 1-3 working days with the day of despatch being day 0. This is a delivery target and not a guarantee.
For South Island non rural deliveries delivery target is 1-4 working days with the day of despatch being day 0. Items which fit in a courier satchel eg ingredients are a delivery target of overnight. The timeframes are a delivery target and not a guarantee.
Rural can take several days extra.
We do not offer pickups, nor do we make or take telephone calls - and we do not make any exceptions sorry. Please don't ask as a refusal may offend. For this kind of business it is a far more efficient way of operating, thus keeping costs low and prices competitive. We understand that some people prefer to deal with others person-to-person. If you are this kind of person our best suggestion is to visit or telephone a homebrew store. You can search the internet for local homebrew stores or look in the yellow pages.
Please provide a deliverable address on NZ Post's database. We do not guarantee delivery to addresses which are not deliverable on NZ Post's database.
We mostly send using NZ Post courier and for bulky items Fastway/Aramex.
Should you require the courier to leave your parcel somewhere, please include these delivery instructions with your order.
We send non-signature, but if the courier doesn't think the item will be secure, they may still leave a card to call. If you require the parcel to be left, please include a delivery instruction with your order.
For North Island non rural deliveries delivery target is 1-3 working days with the day of despatch being day 0. This is a delivery target and not a guarantee.
For South Island non rural deliveries delivery target is 1-4 working days with the day of despatch being day 0. Items which fit in a courier satchel eg ingredients are a delivery target of overnight. The timeframes are a delivery target and not a guarantee.
Rural can take several days extra.
If your parcel does not arrive within the expected timeframe or arrives damaged, please let us know immediately. If you do not let us know immediately we may not be able to replace or refund your parcel.
Occasionally orders do get damaged in transit or lost.
For damaged goods:
For goods that have not arrived within the timeframe:
RURAL under $99: Please select rural shipping if you are a rural address. We have no control over which addresses are RD. If a rural address is provided but urban shipping selected we may cancel your order and refund LESS paypal fees. Order processing will be delayed. It is faster and cheaper for you in the long run if you just select rural shipping if you are rural. If you are not sure please check your address at the NZ Post database.
We do not provide a guarantee Malolactic culture or hydrometers if you want them sent to a rural address.
Rural deliveries can take several additional days.
Rural deliveries will usually be delivered by your NZ Post rural delivery contractor.
You can provide special delivery instructions, but these may be overridden by whatever arrangements you have in place with the NZ Post rural delivery contractor.
Our packaging is selected on functionality and cost effectiveness but may be varying degrees of ugly. It may be recycled packaging or if your order includes bucket/s it may be packed in an UNUSED NEW black rubbish bag. Recycled packaging reduces environment footprint and prices paid by customers. We are always looking for ways to reduce & preferably eliminate our environmental footprint. If you have contacts for compostable, cost effective, secure supply-chain, ethical, traceable packaging we appreciate hearing from you. info at makewine dot co dot nz.
The following are all the ways you can pay when purchasing from makewine.co.nz
If you make your order using the shopping cart on this website, your payment options will be shown to you, and you will be given instructions when you go through the checkout.
For existing customers iif you would still like to pay by internet banking please contact us on info at makewine dot co dot nz to arrange.
When using our shopping cart facility and select paypal you will be automatically taken to where you can pay using paypal. If you have not used paypal before, they are a trusted international payment processor with excellent buyer protection. You do not need a paypal account to pay using paypal. See the paypal website for more information. THERE IS NO ADDITIONAL COST TO YOU FOR USING PAYPAL.
When using our shopping cart facility and select "Credit Card, Apple Pay or Google Pay" you will be automatically taken to where you can pay using payment gateway Stripe. If you have not used Stripe before, they are a trusted international payment processor with excellent buyer protection. You do not need a Stripe account to pay using Stripe . See the Stripe website for more information. THERE IS NO ADDITIONAL COST TO YOU FOR USING STRIPE.
